Android says “App not installed”

If Google Play is stuck on “Pending”

1. Switch to a stable connection, preferably Wi-Fi, and check whether other updates are queued.
2. Open Settings → Storage and make room for the download and installation. Then close and reopen Google Play.
3. Restart the phone. If downloads still stall, check for Android updates and make sure automatic date and time are enabled.

If the APK downloads but won’t install

1. Get a fresh copy from the operator’s published app page. If the download stopped or the installer reports a parsing error, check that the download completed and confirm the minimum Android version with the operator.
2. If you already have the app, use the same official update channel that installed it. If Android reports a conflict, check with the operator before uninstalling. Uninstalling can erase locally stored app data.
3. Keep Play Protect enabled. If it blocks the file, stop and ask the operator which installer it currently distributes.

If the store listing is missing or says “Not compatible”

Open the operator’s published listing and check whether it covers Nigeria and your device. Compare the minimum Android version with Settings → About phone → Android version. If the operator provides browser access for your location, use it while you check compatibility.

What to send to support

Include your phone model, Android version, the source you downloaded from and the exact error message. Crop out account details from any screenshot.

Google Play troubleshooting · Find your app’s source